If you aren’t familiar with online consultations, they are a quick and convenient alternative to visiting your GP surgery in person.

You can use your smartphone, tablet or computer to:

• Ask about a condition or new symptoms
• Get information about your condition and how to treat yourself
• Discuss a test result and request sick notes.

You’ll then get a response, this might be advice on what to do next through an electronic message, telephone call or video call.

If you need to, you can continue to telephone the practice.  But if it’s not urgent and you have access to the internet, we recommend you continue to consult online to help free up the practice phone line.  We now have the technology in place to carry out video consultations too, and if a clinician determines you need to be seen face-to-face in the practice, you will continue to be offered this.

As well as helping reduce the spread of coronavirus, consulting online also makes life easier. You can complete the form wherever you are, 24-hours a day, and take as long as you want describing your symptoms. And, by avoiding unnecessary trips to the surgery, you’ll also save time and won’t have to disrupt your day.

The wearing of a face covering within the practice is now a personal preference.

If you are visiting with respiratory symptoms, including cough, sore throat, breathing problems or fever, we would encourage masks to be worn.

We have masks available at our Self Check-In point and Reception.

It can be confusing to know which NHS service is the right one for your needs when there are so many options, particularly if you are a visitor to the area and unfamiliar with local services.

Just think 111. The 111 service can be used for any non-life threatening medical issues and you’ll be able to:

• Speak to a medical professional on the telephone
• Be directed to the right NHS service based on your specific needs
• Get an appointment to see a clinician face to face
• Be dealt with by a friendly and understanding operator
• Receive treatment quickly
• Be directed to the nearest pharmacy to advise on any treatment
• Get a guaranteed call-back if there are any delays
• Protect others by freeing up emergency departments
• Help the NHS by getting the care you need directly 

You should also consider contacting your home GP surgery who will be able to provide you with a telephone appointment. If you require medication, prescriptions can be sent electronically to a pharmacy near to where you are staying. 

Our online services can be selected by clicking here  LOGIN   or from the online services menu.

 If you want to make use of this service please register first at the surgery to gain access. Note photo id is required. 

If you need out of hours medical advice or treatment which cannot wait until the practice is open you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.